“JOIN OUR GAME” We believe every player deserves a quality jersey with a custom look that makes them feel like a pro. JOG is driven to exceed our customers expectations with a better jersey buying experience through complete customization, professional sustainable quality and personal interaction at a price all teams can afford.
Digital mockups and order forms are provided for approval before production for every order. Please ensure all details are thoroughly correct before approving mock ups/orders. We require a high-resolution vector art in either .ai or .eps formats. If you are unable to supply your artwork in vector format our designers will recreate and charges will be applied. JOG has also an Online Service Order and Design Approval System that we are transitioning our customers to. Please contact your sales representative for more detail.
You can reference our size chart to find your best fit. For our hockey line only, it helps to take the measurements of your current jersey, sock or shell pant and compare them to our size chart. For all other apparel and sports jersey please refer to your actual body measurements and compare to the size chart.
We will begin your order upon the receipt of the following information:
1. Final customer-approved design; including fabric choice
2. Final customer-approved quote
3. Final customer-approved order form inclusive of: quantities, sizes, names, billing and shipping information.
4. Payment (full payment, deposit or Purchase Order)
** For optimal results, hang garments to dry. If you cannot hang dry, machine dry on the lowest setting. Turn jerseys inside out before machine drying. Remove items from dryer immediately upon completion of the cycle. Excessive heat can cause fabric shrinkage and discoloration. **
PLEASE NOTE: JOG Athletics will not be responsible for uniforms or apparel that are damaged due to improper care and maintenance. Failure to follow our specific care instructions will void all guarantees.
We are confident that every order you place with JOG will meet or exceed your expectations. However, if you are unhappy with your order in any way, please do not hesitate to contact us. If you feel there is a product flaw, incorrect sizing, quantity, color, etc., please take the following steps:
After assessing your concern, if JOG finds a product imperfection or order error, JOG will replace the goods, or provide a discount, depending on the severity of the issue. If, in JOG’s determination, product failure is due to accident, abuse, negligence or use other than as intended; the product will not be covered by this or any other warranty.
**IMPORTANT: You must notify JOG within 15 days from receiving the order to file your claim.
Likewise, we would love to hear all positive feedback so we can continue to provide world-class service and products.
No. All fees are included in the shipping costs if you live in North America.
Purchase Order: We will accept a written institutional purchase order and orders will be billed Net 30 days. Overdue accounts are subject to an accrued 1.5% monthly service charge.
* NET 30 for existing credit approved customers. Orders will not be processed for any accounts of 60 days past due. A 50% down payment is required on orders from customers who not have been given credit terms and the balance is due upon delivery
The order minimums vary by product, but for most apparel and jersey items the MOQ is 15 units. The minimum for hats is 25 and bags 15.
Since JOG specializes in 100% custom-made uniforms and apparel, we do not hold any stock and each piece is custom made. Orders placed between July and November will take on average 8-10 weeks to be delivered. Orders placed between December and June will take on average 6-8 weeks.
Once your order has been finalized and everything has been approved you cannot cancel your order upon notification. We can, however, accept simple additions to orders, but any alterations can affect the delivery time for your apparel. Any items with personalization are not cancellable once the customization process has begun.
Each JOG Athletics design, order form and product sample are kept on record or in our production sample room for easy reorders and fill-ins. We honor all reorders with no minimums, or surcharges.
For some garments yes, there is a small surcharge for sizes 3XL-5XL. Most of the surcharges are for sublimated items.
JOG works with the major collegiate trademark licensing companies such as IMG/CLC, Affinity Licensing, Fanatics Licensing & Exemplar Associates. We are currently licensed with more than 30 universities. Please note JOG does NOT have a license to sell professional sports team apparel and jerseys.
Please go to the Contact Us page and submit an inquiry or email or call one of our sales reps in your region.
JOG values its customers and respects their privacy. We only collect customer information in an effort to improve your online shopping experience and to communicate with you about our products, services, and promotions. We do not sell or rent your personal information to third parties.