Frequently Asked Questions
What does JOG stand for?
How long until I receive my order?
Can I be assured that my privacy will be protected?
JOG values its customers and respects their privacy. We only collect customer information in an effort to improve your online shopping experience and to communicate with you about our products, services, and promotions. We do not sell or rent your personal information to third parties.
Are the transactions secure?
Can I change my order or cancel it after I have placed it?
How do I reach a Customer Service Representative?
What are your shipping rates?
QTY 15-99: $100 for North America & Europe & the UAE. $75 for Australia & $60 for Asia
QTY 100-199: $150 for North America, & Europe & the UAE, $125 for Australia & $110 for Asia
QTY 200-299: $200 for North America & Europe & the UAE, $175 for Australia, & $160 for Asia
QTY 300-399: $250 for North America & Europe & the UAE, $225 for Australia, & $210 for Asia
QTY 400-499: $300 for North America & Europe & the UAE, $ 275 for Australia, & $260 for Asia
QTY 500+: $400 for North America & Europe & the UAE, $ 375 for Australia, & $360 for Asia
*All prices are quoted in USD.
*All prices include duty and taxes for North America only.
Is there a charge for design work?
There is no charge for designing uniforms or apparel at JOG. Simply tell your sales representative your ideas and let us draw it up for you. Please note, for any redraws of logos or creation of new logos there will be an additional charge.
What is JOG's Warranty Policies?
We hope that every order you place with JOG meets or exceeds your expectations. If you are unhappy with your order in any way, please do not hesitate to contact us so that we may correct any shortcomings. In addition, we love to hear any feedback you may have so that we can continue to improve our service to you. If you feel that there has been a defect, wrong size, wrong quantity, wrong color, etc. with your order please take the following steps below.
– Email your sales representative stating the problem.
– Please include a photo or photos of the problem for JOG to review.
After JOG reviews the problem and if JOG concludes it is a manufacturing defect, etc. JOG will replace the goods or provide a discount depending on the severity of the defect or mistake. IMPORTANT: Please notify JOG within 15 days from receiving the order to file your claim.
If, in JOG’s determination, product failure is due to accident, abuse, negligence or abnormal use; the product will not be covered by this or any other warranty.
How do we pay for our products?
– JOG offers credit card PayPal (3.0% processing fee)
– Wire transfers or bank transfers
– Checks (applicable only for schools and associations)
Do I have to pay for duty fees or taxes?
How should I wash my JOG products?
-Hand wash or machine wash on “gentle” setting
-Use cold water and mild soap
-Air-dry or tumble dry on low
-Wash with like colors or separately
-Do not dry clean
-Do not iron over printed garments