FAQ

What does JOG stand for?

 

JOIN OUR GAME”. We want every athlete, student, family member and fan to wear our high-quality performance sports apparel. JOG represents a global unification of athletes, of all calibers, who want to look good and feel good while playing the sports they love.

What is the Design/Order Form process?

 

Digital mockups and order forms are provided for approval before production for every order.  Please ensure all details are thoroughly correct before approving mock ups/orders.  We require a high resolution vector art in either .ai or .eps formats.  If you are unable to supply your artwork in vector format our designers will recreate and charges will be applied.

How do we pay for our products?

 

  • JOG offers credit card payments 3% processing fee (Via/Mastercard/Discover/American Express
  • Wire transfers or ACH bank transfers
  • Checks (applicable only for schools and associations)

* NET 30 for exisiting (credit approved) customers. Orders will not be processed for any accounts of 60 days past due.  A 50% down payment is required on orders from customers who not have been given credit terms and the balance is due ipon delivery *

How long until I receive my order?

 

Since JOG specializes in 100% custom made uniforms and apparel, we do not hold any stock and each piece is made from scratch. Orders placed between July and November will take on average 5-7 weeks to be delivered. Orders placed between December and June will take on average 4-6 weeks.

Can I change my order or cancel it after I have placed it?

 

Once your order has been finalized and everything has been approved you cannot cancel your order upon notification. We do however accept simple additions to your order, but any alterations will affect the turnover time for your apparel. All jerseys with personalization cannot be cancelled once the customization process has begun.

What are your shipping rates?

 

All shipments are sent via DHL Express or UPS.  Delivery is about 2-3 days

QTY 15-99: $100 for North America & Europe & the UAE. $90 for Australia & $75 for Asia

QTY 100-199: $150 for North America, & Europe & the UAE, $140 for Australia & $125 for Asia

QTY 200-299: $200 for North America & Europe & the UAE, $190 for Australia, & $175 for Asia

QTY 300-399: $250 for North America & Europe & the UAE, $240 for Australia, & $225 for Asia

QTY 400-499: $300 for North America & Europe & the UAE, $ 290 for Australia, & $275 for Asia

QTY 500+: $400 for North America & Europe & the UAE, $ 390 for Australia, & $375 for Asia

*All prices are quoted in USD*

Do I have to pay for duty fees or taxes?

 

No, all fees are included in the shipping costs if you live in North America.

What is JOG's Warranty Policies?

 

We hope that every order you place with JOG meets or exceeds your expectations. If you are unhappy with your order in any way, please do not hesitate to contact us so that we may correct any shortcomings. In addition, we love to hear any feedback you may have so that we can continue to improve our service to you. If you feel that there has been a defect, wrong size, wrong quantity, wrong color, etc. with your order please take the following steps below.

– Email your sales representative stating the problem.
– Please include a photo or photos of the problem for JOG to review.

After JOG reviews the problem and if JOG concludes it is a manufacturing defect, etc. JOG will replace the goods or provide a discount depending on the severity of the defect or mistake. IMPORTANT: Please notify JOG within 15 days from receiving the order to file your claim.

If, in JOG’s determination, product failure is due to accident, abuse, negligence or abnormal use; the product will not be covered by this or any other warranty.

How do I reach a Customer Service Representative?

 

Please go to the Contact Us page and submit an inquiry or email or call one of our sales reps in your region.

Does JOG have licenses to produce professional or collegiate apparel and jerseys?

 

JOG works with some of the major collegiate trademark licensing companies such as IMG/CLC, Affinity Licensing, Fermta Partners & Exemplar Associates.  JOG is licensed with 30+ universities.  Please note JOG does NOT have a license to sell professional sports team apparel and jerseys.

How should I wash my JOG products?

 

  • Hand wash or machine wash on “gentle” setting
  • Use cold water and mild soap
  • Rinse thoroughly
  • No bleach
  • Air-dry or tumble dry on low
  • Wash with like colors or separately
  • Do not dry clean
  • Do not iron over printed garments

Can I be assured that my privacy will be protected?

JOG values its customers and respects their privacy. We only collect customer information in an effort to improve your online shopping experience and to communicate with you about our products, services, and promotions. We do not sell or rent your personal information to third parties.