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Fequently Asked Questions

FAQ

What does JOG stand for?

“JOIN OUR GAME”. We want every athlete, student, family member and fan to wear our high-quality performance sports apparel. JOG represents a global unification of athletes, of all calibers, who want to look good and feel good while playing the sports they love.

How long until I receive my order?

Since JOG specializes in 100% custom made uniforms and apparel, we do not hold any stock and each piece is made from scratch. Orders placed between July and November will take on average 6-8 weeks to be delivered. Orders placed between December and June will take on average 4-6 weeks.

Can I be assured that my privacy will be protected?

JOG values its customers and respects their privacy. We only collect customer information in an effort to improve your online shopping experience and to communicate with you about our products, services, and promotions. We do not sell or rent your personal information to third parties

Are the transactions secure?

Protecting the safety of your credit card information is extremely important to us. This is why we use PayPal to complete our credit card purchases. PayPal has industry-leading fraud prevention measures and our one-of-a-kind method of keeping your financial information private from sellers make us a safe way to pay online.

Can I change my order or cancel it after I have placed it?

Once your order has been finalized and everything has been approved you cannot cancel your order upon notification. We do however accept simple additions to your order but any alterations will affect the turnover time for your apparel. All jerseys with personalization cannot be cancelled once the customization process has begun.

How do I reach a Customer Service Representative?

Please go to the Contact Us page and submit an inquiry and we will have one of our sales reps in the area contact you.

What are you shipping rates?

All shipments are sent via express shipping.

QTY 15-99: $100 for North America & Europe & the UAE. $75 for Australia & $60 for Asia

QTY 100-199: $150 for North America, & Europe & the UAE, $125 for Australia & $110 for Asia

QTY 200-299: $200 for North America & Europe & the UAE, $175 for Australia, & $160 for Asia

QTY 300-399: $250 for North America & Europe & the UAE, $225 for Australia, & $210 for Asia

QTY 400-499: $300 for North America & Europe & the UAE, $ 275 for Australia, & $260 for Asia

QTY 500+: $400 for North America & Europe & the UAE, $ 375 for Australia, & $360 for Asia

*All prices are quoted in USD.

*All prices include duty and taxes for North America only.

Is there a charge for design work?

There is no charge for designing uniforms or apparel at JOG. Simply tell your sales rep your ideas and let us draw it up for you. Please note, for any redraws of logos or creation of new logos there will be an additional charge.

What is JOG's Warranty Policy's?

We hope that every order you place with JOG meets or exceeds your expectations. If you are unhappy with your order in any way, please do not hesitate to contact us so that we may correct any shortcomings. In addition, we love to hear any feedback you may have so that we can continue to improve our service to you. If you feel that there has been a defect, wrong size, wrong quantity, wrong color, etc. with your order please take the following steps below.

– Email your sales representative stating the problem.
– Please include a photo or photos of the problem for JOG to review.

After JOG reviews the problem and if JOG concludes it is a manufacturing defect, etc. JOG will replace the goods or discount depending on the severity of the defect/mistake. IMPORTANT please notify JOG within 15 days from receiving the order to file your claim.

If, in JOG’s determination, product failure is due to accident, abuse, negligence or abnormal use; the product will not be covered by this or any other warranty.

How do we pay for our products?

– JOG offers credit card Pay Pal (3.0% processing fee)
– Wire transfers or Bank transfers
– Checks (applicable only for schools and associations)
– Email your sales representative stating the problem.
– Please include a photo or photos of the problem for JOG to review.

After JOG reviews the problem and if JOG concludes it is a manufacturing defect, etc. JOG will replace the goods or discount depending on the severity of the defect/mistake. IMPORTANT please notify JOG within 15 days from receiving the order to file your claim.

If, in JOG’s determination, product failure is due to accident, abuse, negligence or abnormal use; the product will not be covered by this or any other warranty.

Do I have to pay for duty fees or taxes?

No, all fees are included in the shipping costs if you live in North America.

How should I wash my JOG products?

-Hand wash or machine wash on “gentle” setting.

-Use cold water and mild soap

-Rinse thoroughly

-No bleach

-Air-dry or tumble dry on low

-Wash with like colors or separately

 -Do not dry clean

-Do not iron over printed garments