What does JOG stand for?
JOG "JOIN OUR GAME" is our company's apparel line and company’s slogan. We want every student, athlete and individual to wear our high quality performance sports apparel at a very reasonable price. JOG represents a global unification of athletes, of all calibers, who participate in sports and appreciates the benefits of physical activity.
How long until I receive my order?
Since we specialize in all custom-made apparel we have limited stock and thus every order is made to order. An order requiring custom printing/embroidery takes an average of 4-6 weeks to finish depending on the size of the order and the time of the season. When you place an order we will give you an estimated completion date. Custom-made orders take an average of 4-8 weeks for turn-around time depending on the season and the number of items. Our peak seasons run from July- November & February-March.
Can I be assured that my privacy will be protected?
JOG values its customers and respects their privacy. We only collect customer information in an effort to improve your online shopping experience and to communicate with you about our products, services, and promotions. We do not sell or rent your personal information to third parties
Are the transactions secure?
Protecting the safety of your credit card information is extremely important to us. This is why we use PayPal to complete our credit card purchases. PayPal has industry-leading fraud prevention measures and our one-of-a-kind method of keeping your financial information private from sellers make us a safe way to pay online.
Can I change my order or cancel it after I have placed it?
Once your order has been finalized and everything has been approved you cannot cancel your order upon notification. We do however accept simple additions to your order but any alterations will affect the turnover time for your apparel. All jerseys with personalization cannot be cancelled once the customization process has begun.
How do I reach a Customer Service Representative?
Please go to the Contact US page and contact your local sales rep via email. If there isn’t a sales rep in your area please email firstname.lastname@example.org and/or submit a question to us at our contact us page. Thank you!
What are you shipping rates?
JOG ships via Express Shipping.
$100 for North America & Europe & the UAE. $75 for Australia & $60 for Asia for orders QTY 15-99
$150 for North America, & Europe & the UAE, $125 for Australia & $110 for Asia for orders QTY 100-199
$200 for North America & Europe & the UAE, $175 for Australia, & $160 for Asia for orders QTY 100++
* All prices are quoted in USD
* ALL prices include duty and taxes for North America only
Is there a charge for design work?
JOG offers free design work. You can design your own apparel at our Custom Builder website www.jogcsutomfit.com or our JOG Design team will mock up an exclusive design upon your request. Please note, for any redraws of logos or if you ask our design team to create a new logo for your team there will be an extra charge.
What is JOG’s Warranty Policy’s?
We hope that every order you place with JOG meets or exceeds your expectations. If you are unhappy with your order in any ways, please do not hesitate to contact us so that we may correct any shortcomings. In addition, we love to hear any feedback you may have so that we can continue to improve our service to you. If you feel that there has been a defect, wrong size, wrong quantity, wrong color, etc. with your order please take the following steps below.
- Email your sales representative stating the problem.
- Please include a photo or photos of the problem for JOG to review.
After JOG reviews the problem and if JOG concludes it is a manufacturing defect, etc. JOG will replace the goods or discount depending on the severity of the defect/mistake. IMPORTANT please notify JOG within 15 days from receiving the order to file your claim.
If, in JOG’s determination, product failure is due to accident, abuse, negligence or abnormal use; the product will not be covered by this or any other warranty.
How do we pay for our products?
- JOG offers credit card Pay Pal (3.0% processing fee)
- Wire transfers or Bank transfers
- Checks (applicable only for schools and associations)
Is duty (import duties) included in the price?
Yes all prices include duty for North America customers only.
What are the laundering instructions?
- Hand wash or machine wash at “gentle” setting. Use cold water, mild soap. Rinse thoroughly. No bleach. Air-dry or tumble low dry.
- Do not dry clean. Do not iron over printed garments. Wash with like colors or separately